Commencement and delivery
Work begins after the quotation is accepted and the agreed commencement and payment requirements have been satisfied. Timelines, phases, deliverables, review and acceptance criteria, and handover arrangements are defined in the quotation or contract for each engagement. The website does not represent a universal delivery period for all services.
The scope identifies required access, customer materials, approvals and third-party dependencies. Changes to requirements are reviewed and agreed before additional work proceeds.
Review, acceptance and handover
Deliverables, review periods, acceptance criteria and handover materials are agreed in writing. Applicable phases may include discovery, delivery, testing, training, launch and support. The agreed scope determines which phases apply.
Ongoing services
Hosting, support and managed operations follow the responsibilities, coverage and service commitments in the quotation. This website does not create a universal uptime guarantee or response-time SLA. Contact info@farabi360.com with delivery questions; requests are acknowledged within two business days.
Response and quotation timing
We acknowledge contact and enquiry requests within two business days. Once sufficient information has been received to confirm the requirements and scope, we aim to issue the formal quotation within 5 to 10 business days. Complex engagements or requirements needing additional technical assessment may take longer, in which case the customer will be informed.
Review cycle: annually and following material changes.
All policies ↗